Q. What are Charmin Freshmates®?
A. Charmin Freshmates are flushable, premoistened wet wipes that give the entire family a fresh, clean feeling and a better clean than dry bath tissue alone.
Q. Do you make a one-ply tissue?
A. Yes, Charmin Basic®.
Q. The plies on my Charmin Ultra are not lined up; it’s not tearing in the right place.
A. Here’s an easy fix if the plies aren't lining up:
- Hold the roll in front of you with the paper winding over the top.
- Pull the top ply up and drop it back behind the roll.
- Its perforations should match with the layer that's now on top.
- Tear away the excess, and you're good to go.
Q. Does Charmin Ultra Strong®, Ultra Soft®, or Basic® contain any inks, dyes, or perfumes?
Q. Where can I get answers to other questions about Charmin?
A. Just visit the Contact Us page to ask questions. To speak to us, call toll-free in Canada at 1-800-777-1410, Monday through Friday, 9 a.m. to 6 p.m., EST.
Q. Is Charmin safe for sewers and septic systems?
A. For more than 70 years, Charmin has been a reliable bath tissue, trusted in millions of homes. Extensive tests show that when Charmin is used as intended in a properly functioning plumbing system, it shouldn't cause plumbing problems. To receive free information about flushable paper products and plumbing, please call toll-free at 1-800-777-1410, Monday through Friday, 9 a.m. to 6 p.m., EST, or send an email via our Contact Us page.
Q. Does Charmin test to ensure that its toilet paper is safe for plumbing?
A. Yes. Charmin evaluates its toilet paper to ensure that it is safe for all of the places it might end up after flushing. This includes drain lines, sewers, septic tanks, and municipal wastewater treatment plants.
Q. Can I flush Charmin Freshmates?
A. Yes. Charmin Freshmates wipes are flushable and safe for sewers and septic systems. For best results, flush only one or two wipes at a time.
Q. If bath tissue does not break down as soon as it hits the water, will it cause clogs in my toilet or drain lines?
A. No. In fact, bath tissue that does not break down right away as It holds up during use and protects your hands. Charmin bath tissue is strong enough to protect your hands and then starts to break down after flushing while in drain lines.
Q. Why do toilets or drain lines sometimes get blocked?
A. There are a variety of reasons toilets and drain lines get clogged—from children accidentally flushing a toy, to tree roots growing in the drain lines. If a drain line gets cracked (from a house settling or heavy equipment running over the line, for instance), tree roots seeking water can grow toward the crack and eventually block flow of materials in the drain line.
Q. Is it OK to use Charmin if I have a septic tank?
A. Yes. Charmin is thoroughly tested to ensure that it will settle in a septic tank and then undergo biodegradation in the tank.
Q. What causes septic tank problems?
A. Septic tanks need regular maintenance such as pumping out every two to four years depending on household size and use. Other common problems are drainage pipes that become blocked by plant roots or excessive water usage that prevents solids from settling in the tank.