Charmin Essentials Soft

I unintentionally purchased "Charmin Mega Essentials” the other week, and meant to purchase "Charmin Mega Ultra Soft”, i.e. the same product I’d been purchasing for the last fifteen or twenty plus years. The packaging of the two products is very similar, but the Essentials toilet paper is one-ply instead of two-ply, and an inferior and disappointing product. It’s not nearly as soft. Charmin’s current packaging for the Essentials paper is deceiving. I would never have purchased the Essentials brand had I realized that it was not the two-ply, higher quality, soft product that my family has become accustomed to. Everyone in my family is complaining and questioning why the toilet paper is all of a sudden different than what we're used to. The Essentials Toilet Paper is not squeezably soft and should be labeled more visibly as one-ply, basic brand. I called Customer Service two weeks ago. The rep (unfriendly and unprofessional) finally agreed to send a refund but all I've received so far is a $1.00 coupon from the company! As a loyal, dedicated customer to Charmin for the last two-;plus decades, I definitely expect more from the company and certainly more than a one dollar refund for my unintended, disappointing purchase.

Not Recommend Product