Toilet Paper Ratings & Reviews

This area allows consumers like you to express their own opinions and comments. Charmin does not represent or warrant the accuracy of any statements or product claims made here, nor endorses the opinions expressed within this section.

Rating Stars
Rating Stars on
4.56/5 (450)
  • Quality
    Rating
    Rating
    4.5/5
  • Value for Money
    Rating
    Rating
    4.5/5
81% recommended

Reviews Text

Your Location:
New York
Rating Stars
Rating Stars on
02/03/2019

Deceiving Packaging and Inferior Product!

I unintentionally purchased "Charmin Mega Essentials” the other week, and meant to purchase "Charmin Mega Ultra Soft”, i.e. the same product I’d been purchasing for the last fifteen or twenty plus years. The packaging of the two products is very similar, but the Essentials toilet paper is one-ply instead of two-ply, and an inferior and disappointing product. It’s not nearly as soft. Charmin’s current packaging for the Essentials paper is deceiving. I would never have purchased the Essentials brand had I realized that it was not the two-ply, higher quality, soft product that my family has become accustomed to. Everyone in my family is complaining and questioning why the toilet paper is all of a sudden different than what we're used to. The Essentials Toilet Paper is not squeezably soft and should be labeled more visibly as one-ply, basic brand. I called Customer Service two weeks ago. The rep (unfriendly and unprofessional) finally agreed to send a refund but all I've received so far is a $1.00 coupon from the company! As a loyal, dedicated customer to Charmin for the last two-;plus decades, I definitely expect more from the company and certainly more than a one dollar refund for my unintended, disappointing purchase.

Not Recommend Product

Originally posted on charmin.com

Your Location:
Florida
Rating Stars
Rating Stars on
01/05/2019

new ruffle edge

I have been using Charmin since Mr. Whipple ? told us not to squeeze the Charmin... I recently bought a large package and the rolls have a scalloped edge! No more scratching around to find the edge.A KISS to the person who came up with this idea.

Recommend Product

Originally posted on charmin.com

Your Location:
Florida
Rating Stars
Rating Stars on
01/05/2019

new ruffle edge

I have been using Charmin since Mr. Whipple ? told us not to squeeze the Charmin... I recently bought a large package and the rolls have a scalloped edge! No more scratching around to find the edge.A KISS to the person who came up with this idea.

Recommend Product

Originally posted on charmin.com

Your Location:
Littleton, CO
Rating Stars
Rating Stars on
11/23/2018

this is the worst toilet paper, it falls apart.

Charmin, since you discontinued basic you have now lost all of my bussiness!!!! The soft falls apart to easily and the strong is way to rough, I can't even wipe with it!!

Not Recommend Product

Originally posted on charmin.com

Your Location:
Kentucky
Rating Stars
Rating Stars on
10/22/2018

Product was not what I expected

I was very disappointed in this product. It was not at all what i expected from P&G. It was very thin and the texture was very rough.

Not Recommend Product

Originally posted on charmin.com

Your Location:
South Dakota
Rating Stars
Rating Stars on
10/19/2018

charmin essentials

why do you sell a product that does not sand up to your image?

Not Recommend Product

Originally posted on charmin.com